In today’s day and age, with demand ebbing and flowing and in the midst of a global pandemic, airlines may cancel your flights unexpectedly.
And sometimes we have crazy incidents like the one Southwest recently experienced with repeated disruptions that affected the majority of their flights.
For all of you affected by this, I am so sorry!
But if you’re looking for your rights and compensation if Southwest cancels your flight, I’ve got some information…
Here’s what to do if you have a flight on Southwest that THEY (not you) cancel.
My family saves more than $8,000 every year flying free and I can show your family how to make it a lifestyle, too! Join my Families Fly Free membership to learn my simple Fly Free Formula for Families, so you can start making more precious travel memories before your kids leave home. We also have a SECRET PHONE NUMBER we share with members that bypasses the hours-long wait when you need to call Southwest and rebook. Learn more below…
What to Do If Southwest Cancels Your Flight
Southwest says they will reach out to you if they cancel your flight to let you know of the cancellation and they’ve also started to reach out to provide a refund and some sort of compensation.
But we have found that is not necessarily the case for everyone.
There are SO many people affected currently.
And if you’re caught in the October 2021 mess, it’s doubtful they will be able to reach out to every single person.
Be sure to check your flights and KEEP checking your flights for changes or cancellations.
Here’s the typical procedure…
They are first going to offer to re-book you to a different flight or a later time.
If you do accept a rebooking, ASK FOR A $100 LUV VOUCHER PER PERSON at that time for the inconvenience. That is what they are giving most people, but some people after the October 2021 situation have reported vouchers of up to $250 per person!
This likely depends on if you had to find a hotel room, rent a car, pay out of pocket to fly another airline, etc.
If you didn’t ask for your LUV voucher at the time of your cancellation, you can still reach out to them online later to request this.
Twitter seems to also be working well for people in terms of getting a quicker response.
If you don’t want a rebooking or aren’t satisfied with the options they offer, they will offer you a Southwest travel fund (basically a “credit”) that is good from 12 months from your original booking date and must be used by the same person.
But if you’d prefer a full refund, you ARE entitled to it…
Am I Entitled to a Refund If Southwest Cancels My Flight?
You ARE entitled to a full refund via your original method of payment EVEN if you booked a nonrefundable Wanna Get Away fare IF Southwest cancels the flight (and not you).
You will likely have to be the one to ask them for it, but, during the pandemic at least, they have said they will offer refunds if you ask.
Read a complete explanation of your rights if an airline cancels your flight on the Department of Transportation’s website HERE.
You may have to persist to get your refund, but keep at it. You ARE entitled to it!
Want to cancel a Southwest flight yourself? Here’s how to do it…
What About Other Compensation for the Inconvenience?
Typically in these situations Southwest gives $100 LUV vouchers to affected individuals — one per passenger.
But reports in October 2021 indicate they are giving LUV vouchers of up to $250 per passenger depending on how bad your situation was.
LUV vouchers are not the best thing to work with and inside our Families Fly Free membership, we help with you with the best ways to utilize these as part of your Fly Free Plan that each person receives.
How to Contact Southwest About Your Cancellation
I know Southwest’s phone lines can sometimes be an hours-long wait.
Other options include opening the app (here’s everything you need to know about the Southwest app) and seeing if online chat is available.
We also have a “secret” phone number we only share with Families Fly Free members that allows you to bypass the sometimes hours-long wait these days.
We’ve also got some insider tricks to let you move your flight date and times to better flights, days and times without paying a fare increase.
Stay safe and good luck rebooking your flight and getting your LUV vouchers!