In today’s day and age, with demand ebbing and flowing and in the midst of a global pandemic, airlines may cancel your flights unexpectedly.
And sometimes we have crazy incidents like the one Southwest is currently experiencing with repeated disruptions that have affected the majority of their flights.
For all of you affected by this, I am so sorry! But if you’re looking for your rights if Southwest cancels your flight, I’ve got some information…
Here’s what to do if you have a flight on Southwest that THEY (not you) cancel.
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What to Do If Southwest Cancels Your Flight
Southwest says they will reach out to you if they cancel your flight.
Unfortunately, they did not say when exactly, only “as soon as possible.”
And if you’re caught in the June 2021 mess, it’s doubtful they will be able to reach out to everyone.
Be sure to check your flights and KEEP checking your flights for changes or cancellations.
Here’s the typical procedure…
They are first going to offer to re-book you to a different flight or a later time.
If that’s not of interest, they will offer you a Southwest travel fund (basically a “credit”) that is good from 12 months from your original booking date and must be used by the same person.
If you can take the credit, you’ll be helping Southwest by allowing them to hold onto to cash at this challenging time.
But if you’d prefer cash…
Am I Entitled to a Refund If Southwest Cancels My Flight?
You ARE entitled to a full refund via your original method of payment EVEN if you booked a nonrefundable Wanna Get Away fare IF Southwest cancels the flight (and not you).
You will likely have to be the one to ask them for it, but, during the pandemic at least, they have said they will offer refunds if you ask.
Read a complete explanation of your rights if an airline cancels your flight on the Department of Transportation’s website HERE.
You may have to persist to get your refund, but keep at it. You ARE entitled to it!
Want to cancel a Southwest flight yourself? Here’s how to do it…
How to Contact Southwest About Your Cancellation
I know Southwest’s phone lines can sometimes be an hours-long wait.
Other options include opening the app (here’s everything you need to know about the Southwest app) and seeing if online chat is available or trying one of the other numbers listed here to see if they help you bypass the wait.