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Southwest Airlines Contact Details & Tips

Need to get in touch with Southwest Airlines? Looking for Southwest Airlines contact information?

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Southwest Airlines Contact Info: Phone Numbers

Southwest Airlines contact


General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-800-435-9792

Rapid Rewards Customer Service – 1-800-445-5764

If you left an item at a TSA Checkpoint – 1-866-289-9673

Southwest Baggage – (Delayed/Damaged/Lost/Left Something on the plane) – 1-888-202-1024


Southwest Airlines Email

The following link will take you to the Southwest website, where you’ll click on Email us as shown below – Southwest website.




Southwest Airlines Live Chat

You have 2 options to chat live with a Southwest customer service rep. From your Southwest mobile app 


or from the Southwest website.


If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. So easy!


Southwest Facebook Messenger

Contact Southwest Facebook Messenger

Send a message via Facebook Messenger to Southwest’s Facebook account with questions or comments you might have.

If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for!


Southwest Airlines Twitter

Direct message Southwest with a comment or question on their Twitter account – @Southwestair.

Southwest Airlines Mailing Address

And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at 

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235


What to Do If You Didn’t Get Your Southwest Points

Rapid Rewards Shopping Portal screen

Rather than try and call Southwest about a problem with Southwest points, I’ve found it much simpler and quicker to be in touch with Southwest customer service online.

For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us.

There you’ll be presented with a form where you can fill out all the details about the transaction for which you are expecting points.

Remember to allow 15 days for the points to post before you contact Southwest Airlines.


Other Reasons to Contact Southwest

If you have a Southwest points issue for something other than the Southwest shopping portal — perhaps booking a hotel room through Southwest’s web site or renting a car through Southwest — go to the main Southwest website at Southwest.com and select Contact Us at the bottom left.

How to Contact Southwest


Click Contact Us and then Send us an Email Message.

You will then get a form to fill out with your issue.

This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane.

You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something.

How to contact Southwest Airlines

Within an hour or so, you should receive an email noting that they received your request.

Then it has taken them about two days to get back with me, but both times the issue was quickly resolved and the requested points issued to my account.

Let me know if you have any problems contacting Southwest Airlines customer service!


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10 thoughts on “Southwest Airlines Contact Details & Tips”

  1. I just emailed them this morning about some missing points for a Turbo Tax promotion. You don’t actually have to make up any flight info – it is not a required field.

  2. I spent three years caregiving for my mother before she passed in 2016.
    I flew Southwest on every round trip flight earning RR 36,000 plus miles.
    Now, I am told by Customer Relations Reps “Vi” and Leader “Taylor” that my miles have been canceled because I did not use them quick enough. This is a customer relations nightmare. A loyal customer is punished because he was dealing with multiple family tragedies and was not inclined to travel anywhere at the time. My RR credit should be reinstated immediately to demonstrate that SW has a compassionate, and caring relationship with it’s customers. I can provide SW with a death certificate of my mother’s death should you need
    one. I will certainly relay the outcome of this issue to all my friends and family. I want to remain a SW customer if indeed this RR issue is corrected. Your late Founder would have done the right thing years ago when SW began.
    Robert Frisch
    RR: 20253625302
    T: (212) 244-1732

  3. Hi Southwest folks!!!! Today my flight (see conf. #KPNSM3) was cancelled (non- weather related). I have since rescheduled, but it’s caused me to miss some important doings in Orlando, Fla as a result. Anything in the way of compensation would be greatly appreciated!!!! Thank-you for your help with this matter!!!

    • HI Mark, Sorry to hear your flight was cancelled. We are not Southwest, just a website who offers tips on flying Southwest :). See the info above for how to get in touch with them directly. Good luck!

  4. On June 18, 2021 I was given Case #24992291 when I explained that my husband passed away & I requested a refund of his non-refundable fare. I sent a letter by mail with documentation, a copy of his death certificate and a request that his miles be transferred to my account. I heard nothing so I resent the same documentation on
    July 24,2021 & still got no response. Today I spoke to Frank from Ga. who initiated the refund but told me to write to you again about the miles transfer. Please advise how I get the miles transferred to my account. Thank you

    • Hi Claudia, I am so sorry to hear about your husband. I did want to let you know that I do not work with Southwest. I am just a site/blog who writes about Southwest frequently. You will want to go to Southwest.com and click on Contact Us to reach out to them directly. I do want to offer that as long as you have access to his Southwest Rapid Rewards account (you’d just need the email and password to enter at Southwest.com), you can book flights from his account for anyone. That could allow you to use the points in case they won’t transfer them to you. Southwest points never expire and can be used to book anyone anytime. I hope that helps a little. God bless.

  5. I lost my baggage August 2020 – it had a lot of baggage of personal value to me, including my first mothers day present. We have submitted the claim in a timely manner, made numerous phone calls, emailed the rep several times – and have heard nothing, 5 months later. My claim number is ATLWN79376325 – is there any employee who will take some accountability to update my claim? haven’t flown Southwest since and never will – so disappointed in your service.


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