Southwest is now allowing you to re-book flights through April 30 to any day, time or flight between the same city pairs and within 60 days of the original dates of travel without requiring you to pay any difference in fare.
In light of the huge numbers of cancellations all airlines are seeing, Southwest has eased this normal restriction.
While they never charge a fee to cancel or rebook a flight, you do normally have to pay any difference in the fare price.
Southwest has also continually allowed this same option for a few days for flights within a specific time frame each time they’ve extend the grounding of the MAX 8 aircraft from their fleet.
The Southwest website says the following:
“When Southwest Airlines® learns of events that may affect our flights’ departures such as inclement conditions or airport anomalies that may hinder our Customers’ abilities to get to/from a particular airport, we will offer Customers the opportunity to change their travel dates and/or flight times at no additional charge.”
What Flights Are Eligible?
While Southwest has said flights through April 30 and those affected by any changes to the schedule initiated by Southwest are eligible for re-booking, it seems to be working for April and May flights.
We re-booked a late May flight the week of March 30, changing it to June, without having to pay any fare increase and other readers are reporting the same.
In order to take advantage, you must book:
- In the same class of service
- Within 60 days of the original travel date
- Between the same city pairs (you may be able to switch to a different airport served by Southwest in the same area in some cases, such as San Francisco, San Jose and Oakland)
- Only customers who booked via Southwest.com will be able to make these changes online; if you booked in a different way, you will need to call Southwest; call volumes are VERY high right now
- Business Select customers may switch to Anytime fares if Business Select is not available on the flight they want to change to
What Are the Benefits?
Whether or not you need to reschedule your flight to a later date, this is a good opportunity to switch existing reservations to a better time of day or to a nonstop flight from a flight with one or more stops.
Additionally, if you were flying on a Tuesday/Wednesday, because it was cheaper, now you can switch to a more convenient day.
The airline has not said how long this option will be available, so make any changes now while you can.
How to Make the Change
To take advantage, do the following:
- Log into your Rapid Rewards account at Southwest.com
- Click on My Account (top right)
- Scroll down on the left until you see My Trips, then select Upcoming
- Click Change below the flight you want to change
- Click Accept & continue for the new change options
- Select the flights you want to change by clicking on Unselected
- Change the departure date if you need and then Select New Flights
- Choose the new flight and select Continue
- Available flights for you to choose from (ie nonstops may not be an option) will appear and say “Available.” If the flight is not an option, it will say “Unavailable.” Select the flight you want and then Continue.
Are you seeing this option on flights you have booked with Southwest? Will you take advantage of this option to make a change?
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